General

These Terms & Conditions will apply to all transactions placed online or by you with Fields of Sidmouth Online. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these Terms & Conditions.

Orders

We are pleased to accept orders by online transaction via a secure server . All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept the credit/debit cards listed at the foot of the website Home page. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price currently includes VAT at 17.5%,  or at the current rate of VAT in force at the time of your online transaction(s).

Delivery

Delivery is normally FREE on orders over £35.00, but please note the following points:

• We only dispatch to the U.K.
• There will be a charge for delivery from our carrier for certain delivery addresses eg:

The Highlands &  Islands of Scotland, Northern Ireland, Isle of Man and the Isles of Scilly - you will be advised if a charge for delivery will apply.

All deliveries will need to be signed for.

All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately, and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the Delivery Note, or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the appointed carrier.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Fields of Sidmouth Online and we are proud of the goods and services that we offer.

If you wish to return an item(s) for exchange, or you have decided not to keep it/them, please detail in full on  the Item Return Form provided with your parcel why you wish to return the item(s) and return the item(s) to us with the products original packaging and labels within 28 days. We will then exchange or refund the cost of the item(s). All goods must be in a new and unused condition together with a copy of your original Invoice receipt. We recommend that all items returned to us be sent Recorded Delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

The Address for Returns is:

Fields of Sidmouth Online, Unit 4/5, Station Yard, Sidmouth, Devon, EX10 9DN U.K.

Distance Selling Regulations

You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through our website under the Distance Selling Regulations for refund.

To cancel any item, you can e-mail, call or write to us with your details and Order Number. You must take reasonable care of the items, retain all original packaging, and must not use them. Goods must be returned to us within seven days of your notice to cancel. All goods are returned at your own expense unless the item is deemed faulty or incorrect, where we will refund the cost on the return receipt of the goods. 

Providing the goods are received back in an unused condition and in their original packaging with all accessories, you will receive a refund within thirty days of your notice to cancel.

Phone Helpline: 01395 515124 (please ask for Online Support)

Helpline available: Monday to Saturday 9am - 5:00pm (Excluding Bank Holidays)

Products, Prices & Content

Whilst every effort is made to ensure the images and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£)  and are inclusive of UK VAT at the current rate, unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Fields of Sidmouth Online until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to: Fields of Sidmouth Online, Market Place, Sidmouth, Devon EX10 8AR, or Tel: 01395 515124, or e-mail: shop@fieldsofsidmouth.co.uk, and we will reply within five working days of receipt. When contacting us, please state that your enquiry relates to an online purchase.

Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of Cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking Cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline Cookies. All web browsers automatically accept Cookies, but you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy Statements and Terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright © Fields of Sidmouth Ltd

The contents of this site and other publications from Fields of Sidmouth Ltd are owned or licensed by Fields of Sidmouth Ltd or are used with permission by the owner. Reproduction strictly by permission only.